SDP Brochure - Flipbook - Page 7
Hear from advisers who have taken part in
the Skills Development Programme:
The training was both eye-opening and con昀椀dence-boosting.
It provided invaluable insights into personality types,
communication styles, and practical strategies to enhance my
customer interactions and business approaches.
I now feel more equipped to pay attention to customer
personalities and tailor my approach accordingly. Overall, I
believe I can manage my future appointments more e昀케ciently
and apply the skills I’ve learned not just in my work, but also in
my daily life, which is fantastic.
All advisers who aspire to do the best they can for clients
should do this [SDP] course. Its a thought provoking course
which does make you think from di昀昀erent angles. I’ve spent
25 years in the corporate setting and this beats every other
course I have done. The time commitment is worth it as it goes
at a conversational pace that allows interaction from the group
and shared experience. What an outstanding resource to have
available!
It’s really helped to strip back how I would typically speak with
customers and actually focus on the relationship building and
catering to their needs on a much more personal level. This
enables not only a better and longer relationship but also a care
package rather than simple mortgage or protection advice.
